Double click on it, Driver tab, Uninstall. Under Sound, video and game controllers find your device.
The fix: eventually (= best part of a day wasted) I stumbled upon this procedure: Open the Device Manager.
Eventually the headset stopped working in my final remaining USB port, so a solution had to be found. Nothing made the slightest bit of difference. Other posts suggested restarting the Windows Audio service, clicking or unclicking the exclusive access options from the device and disabling and enabling the device. Some forum posts suggested using sndvol to determine, however this showed no other applications using the device. Thanks Windows, but which application exactly? Opening 'Playback devices' by right clicking on the sound icon in the bottom right corner of the Windows screen and then testing the device gave the 'The device is being used by another application' error. I don't know what triggered the failures, but probably an application not properly cleaning up after itself. I switched to another USB port and it worked for a few weeks until that too stopped working. My USB headset stopped working out of the blue. Had this problem recently, and it seems many many others have had it too.
